Many librarians (and especially library directors) struggle to know how to best measure the impact of their library. What they may be be aware of, is that the ISO has a standard for measuring just that.
Published by J. M. Avery
Joshua is the Group Leader for the Teaching and Outreach Group, and the librarian for outreach and promotion at Buswell Memorial Library, Wheaton College (IL). View all posts by J. M. Avery